FAQs

FAQs

Winter 2020 - FAQs

Cox Farms will have limited days/hours of operation for the winter season. Winter 2020 runs from November 27 through December 21, featuring a self-driven “hayride” and an online market with drive-through order pickup.

Our festival grounds, including giant slides, rope swings, and other play areas, are closed until Fall 2021. There are no areas open for visitors to walk around, play, or visit with animals.

Between November 27 and December 21, the market drive-through and the self-driven hayride are open 1-5 PM on Mondays and Fridays, and 9 AM-5 PM on Saturdays and Sundays. The last hayride admission of the day is 45 minutes before closing. Tickets are available online only and are subject to availability.

Place your Market order online anytime, and our Drive-Through Market is open for order pickup 1-5 PM Mondays and Fridays and 9 AM-5 PM Saturdays and Sundays, November 27-December 21.

Our festival grounds, including all of our slides and play areas, are closed this year.

You may be able to spy a few critters from your car along the hayride route, but we do not have any animals available to visit.

No, Foamhenge is not open to visitors at this time, and it is not accessible or visible from the hayride route.

Yes, we have your favorite seasonal treats available! Snacks like kettle corn, donuts, and cinnamon almonds can be purchased online and enjoyed during your hayride; just pick them up at our Ticketbooth on your way in! Our Drive-Through Market also offers kettle corn, donuts, almonds, apple cider, apple butter, and other seasonal goodies.

Yes, we have portable toilets available for visitors in several areas, including near the farm entrance on your way to the hayride, near the photo ops after the hayride, and in our market ordering lot. Please note that there are not sinks for handwashing, but we do have hand sanitizer available.

Visitors are permitted to exit their vehicles at our Service Area, which is located with the photo ops near the market drive-through and exit. This area will include portable toilets, hand sanitizer stations, and photo ops for a quick family selfie so that you’ll always remember this unique Cox Farms experience of 2020. Everything else- including the entire hayride process and picking up market orders- is done from the safety of your car.

You may bring pets as long as they remain inside the vehicle at all times. Pets should be safely restrained so they cannot escape through open windows or during the market loading process.

You do not need to present a paper copy of your ticket, receipt, or voucher. You will need to display the ticket bar code for us to scan, and we will need your order number at the market drive-through, so please have these ready for us on your device screen.

Adjustments to your order must be handled online. To add an item, simply complete a new transaction, and be sure to have both receipts/bar codes ready for us when you pick up. To remove an item or initiate a refund, log in to your account at coxfarms.com and locate the transaction under “Recent Transactions” to get started. If you have trouble, please contact reservations@coxfarms.com.

To initiate a refund, log in to your coxfarms.com account and find “Recent Purchases” on your dashboard. Click on the icon next to the transaction you would like refunded. The process may take up to 72 hours and it could take your financial institution additional time to post the refund. If you have questions or concerns, please email reservations@coxfarms.com.

Sorry, we are not hiring any new employees for 2020. In addition to our year-round, full-time crew, we are employing several returning Cox Farmers who have worked previous fall seasons at the farm. Overall, our staff is drastically reduced this year since we are not operating our Fall Festival or Fields of Fear events, so we’re reserving all work opportunities for current/existing employees.

We accept Visa, Mastercard, and Discover credit cards online. For the Winter 2020 season, all hayride tickets, snacks, and market purchases must be made online using Visa, Mastercard, or Discover cards. We do not accept cash or in-person payment of any kind.

Visitors do not need to wear masks inside their vehicles. Mask usage is appreciated during closer interactions with employees when your windows are down, such as when we are scanning your ticket voucher or fulfilling your market order. Mask use is REQUIRED anytime you exit your vehicle, which should only be to use the portapotties or to take photos at our Service Area. You MUST wear a mask when you exit your vehicle in the Service Area; you may remove masks briefly when you are safely distanced and in place for your photo, and then your mask should be back in place before you leave the photo op.

Keep the tradition alive! We will have a few photo ops set up in our Service Area, including the classic sledding scene, the “Measure Up!” tree/height sign, and some festive seasonal scenes. Please note that this area is intended for a quick selfie or family photo; there is a five-minute maximum time limit in order to ensure that everyone can safely utilize these photo ops. Socializing, playing, and eating are not permitted in this area. We do have special phone holder devices set up at some photo-op stations to keep your phone in position, so you can use the timer feature to get a photo of the whole family.

To keep everyone safe, we have made the difficult decision not to open the Corner Market this winter. We are sad and disappointed that we cannot safely offer you the magical winter wonderland Christmas experience this season, but we are excited about our safer Winter 2020 offerings. We will still have our beautiful Christmas trees, wreaths, and holiday treats for you… as well as our popular self-driven hayride, now with a dash of Christmas cheer! Our Christmas season will be November 27 through December 21, 1-5 PM Mondays and Fridays and 9 AM-5 PM Saturdays and Sundays (closed Tuesday through Thursday).

You can find more information about our Winter 2020 offerings here.

First, you purchase your tree online. All trees are premium Fraser firs, and you will select the height range: 5-6′, 6-7′, 7-8′, or 8-9′. You may also have the option of selecting “Premium” or “Basic” grade within your chosen height range. While all of our trees are technically premium-grade, any trees that do not meet our extremely high standards in terms of shape, fullness, etc. will be sold as “Basic.” Complete your purchase and have your order number handy when you come to the Market Drive-Through to pick up. Your tree purchase includes a FREE ticket for our self-driven hayride!

If you’re doing the hayride or taking photos at our Photo Ops area, please do these activities first, before heading to the Market Drive-Through. When you arrive at the market area, we will pull up your order, gather and load your items, and then send you to the tree-loading station. From there, we will load up your tree and tie it down for you. For safety reasons, all trees will be sold sight-unseen this year, meaning that you will not be able to browse or select your tree. All trees have already been inspected, trimmed up, shaken out, baled, and given a “fresh cut” so they will drink water and stay fresh all season long.

You will remain safe and warm inside your vehicle during this entire process. If you have a functional roof rack (or truck bed), we are able to secure your tree to your vehicle while you stay inside, with windows up, to maintain a safe barrier between you and our employees. If you do not have a functional roof rack (if you have only rails, or nothing), we may need to briefly open your car doors and reach inside to secure your tree. We are not able to maintain distance during this process, but it will be very brief and our employees will be wearing effective KN-95 masks at all times.

For safety reasons, all trees are being sold sight-unseen this year, so you’ll select the height range and grade (premium or basic) when you purchase your tree online, and then when you arrive, the trees will already be prepped and ready for you to take home. Trees will be trimmed (to clean up scraggly lower branches and allow enough clearance for your tree stand), shaken (to remove old growth and debris), baled for easy transport, and given a fresh cut to ensure the tree drinks water and stays fresh all season. You will not have an opportunity to inspect or select your tree before you take it home.

We know this is a huge issue for many people. We accept that this could be a deal-breaker and some of our customers might go elsewhere for their tree this year. We can assure you that our trees are the same premium Fraser fir trees as past years, and we are inspecting and grading them ourselves to ensure that they meet our extremely high standards. As always, we guarantee you’ll be happy with everything you buy from Cox Farms, so if you get home and your tree is not acceptable, please contact us.

We do our best to maintain distancing at all times. Our system is set up to allow full operation with no close contact, but we do ask customers to wear masks when talking to employees with their windows down. There is one exception to our enforcement of distancing rules, which applies to tree-loading on vehicles without a functional roof rack. If you are purchasing a tree and your vehicle has no roof rack or only has rails, we may need to briefly open your car doors and reach inside to secure your tree. We are not able to maintain distance during this process, but it will be very brief and our employees will be wearing effective KN-95 masks at all times.

Santa will be cruising around the hayride route on his favorite tractor every Monday and Friday during the Winter 2020 season. While you won’t be able to stop to visit or take pictures, he’s excited to see you and wave!

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Winter 2020 - Hayride FAQs

Cox Farms will have limited days/hours of operation for the winter season. Winter 2020 runs from November 27 through December 21, featuring a self-driven “hayride” and an online market with drive-through order pickup.

Our festival grounds, including giant slides, rope swings, and other play areas, are closed until Fall 2021. There are no areas open for visitors to walk around, play, or visit with animals.

Between November 27 and December 21, the market drive-through and the self-driven hayride are open 1-5 PM on Mondays and Fridays, and 9 AM-5 PM on Saturdays and Sundays. The last hayride admission of the day is 45 minutes before closing. Tickets are available online only and are subject to availability.

Place your Market order online anytime, and our Drive-Through Market is open for order pickup 1-5 PM Mondays and Fridays and 9 AM-5 PM Saturdays and Sundays, November 27-December 21.

The Self-Driven Hayride is approximately one mile long and takes 12-15 minutes.

Most passenger vehicles should be fine, as long as they are operated safely, stay on the path, and obey the speed limit. Lowered vehicles, motorcycles, RVs, buses, and oversized vehicles are not permitted. Convertibles are permitted, and pickup trucks are allowed as long as all passengers are inside the cab. In order to prevent vehicle damage, cars should have a minimum of 6.5″ of clearance. Please review the vehicle dimension limits to ensure your vehicle does not exceed them.

Maximum Dimensions:  160 inches long (center of front tire to center of back tire, measuring from where the tire actually touches the ground) and 80 inches wide, outside to outside. Vehicles up to and including a Chevy Suburban or Ford F-250 crew cab, long bed are fine.

Clearance: Vehicles must have at least 6.5″ of clearance to safely drive the route.

Vehicles that do not exceed the maximum dimensions are permitted. If your van/bus is smaller than the maximum dimensions, you may drive the route. Please note that a single vehicle admission ticket is valid for one vehicle containing up to eight people. If you have more than eight people in one vehicle, you will need to purchase an additional ticket for every eight people.

Maximum Dimensions: 160″ long (from center of front tire to center of back tire, measuring from where the tire actually touches the ground) and 80″ wide, outside to outside.

A single vehicle admission ticket is valid for one vehicle (not to exceed the maximum dimensions) carrying up to eight people. If your vehicle has more than eight people, then you will need to purchase an additional ticket for every eight people. If your vehicle has 9-16 people, you would need two tickets, and if it has 17-24 people, you would need three tickets.

Pickup trucks are permitted but only if all passengers are inside the cab, not in the bed. Motorcycles are not permitted. Convertibles are fine. Passengers must keep their bodies (including heads and limbs) inside the vehicle.

Yes, the outside of your vehicle will probably get dirty. Your results may vary depending on recent weather conditions, but this is a farm, so dust and dirt are normal. The hayride route is gravel and dirt, and sometimes mud puddles form on the route. One section involves driving through shallow water.

The Self-Driven Hayride is at your own risk, and we cannot assume responsibility for any damages. Any operation of a motor vehicle involves risk. That said, the route has been adapted to accommodate most standard passenger vehicles, and it has been driven by lots of cars without incident. Some vehicles are not suited for the terrain and cannot complete the hayride route; please be sure to review the vehicle limits and requirements to ensure that your vehicle is appropriate. Exceeding the speed limit, unauthorized stopping, and straying from the marked route increase the likelihood of vehicle damage and personal injury.

You may play music in your car as long as the volume is low enough to avoid disturbing other visitors, but keep in mind that you’ll probably miss our hayride sound effects if you’re playing music. To optimize your hayride experience, we recommend you immerse yourself by putting the windows down at least a little, to feel the outdoor air and hear the sounds (both the natural ambient sounds of the farm environment and the supplemented audio effects playing along the route). If you prefer, you can also tune your radio to 88.3 to enjoy our famous Barn Song and our “12 Days of Cox Farms Christmas” on repeat. Or, you know, normal Christmas music or whatever.

Yes, we have your favorite seasonal treats available! Snacks like kettle corn, donuts, and cinnamon almonds can be purchased online and enjoyed during your hayride; just pick them up at our Ticketbooth on your way in! Our Drive-Through Market also offers kettle corn, donuts, almonds, apple cider, apple butter, and other seasonal goodies.

Yes, we have portable toilets available for visitors in several areas, including near the farm entrance on your way to the hayride, near the photo ops after the hayride, and in our market ordering lot. Please note that there are not sinks for handwashing, but we do have hand sanitizer available.

Visitors are permitted to exit their vehicles at our Service Area, which is located with the photo ops near the market drive-through and exit. This area will include portable toilets, hand sanitizer stations, and photo ops for a quick family selfie so that you’ll always remember this unique Cox Farms experience of 2020. Everything else- including the entire hayride process and picking up market orders- is done from the safety of your car.

No, you must remain inside your vehicles at all times. Visitors who are observed stopping unnecessarily and/or exiting their vehicles may be expelled without refund.

No, it does not go directly by or near Foamhenge. Foamhenge is currently closed and is not accessible from the route, but there is a portion of the hayride that provides a view from a distance.

The speed limit for the hayride route- and the rest of the farm- is 5 MPH.

The route is not paved; it is primarily gravel and very hard-packed dirt.

Yes, there is one water crossing that involves driving through up to two inches of water on a concrete path. There may also be small puddles of standing water on the route. Don’t worry, we won’t send you through the mud pit where the tractor always gets “stuck,” so you shouldn’t have any trouble.

The route will not be exactly the same as a normal Fall Festival hayride. Specifically, you will skip Snake Lake by opting for the “Easy Way” instead of the “Hard Way” (because SOMETHING’S gotta be easy in 2020!), you will not drive through the giant mud pit where the tractor traditionally gets stuck, and directions may be reversed in certain areas. In addition to the adjusted route, there will be other changes to adapt the experience to personal vehicles rather than open wagons and to ensure safety and distancing.

We hope so! This will depend on several factors, and it may change during the season. There will not be as many actors as the normal hayride, but if safety and health concerns allow for it, we hope to have at least one or two actors.

You may bring pets as long as they remain inside the vehicle at all times. Pets should be safely restrained so they cannot escape through open windows or during the market loading process.

No, smoking is not permitted on the hayride route.

You do not need to present a paper copy of your ticket, receipt, or voucher. You will need to display the ticket bar code for us to scan, and we will need your order number at the market drive-through, so please have these ready for us on your device screen.

Adjustments to your order must be handled online. To add an item, simply complete a new transaction, and be sure to have both receipts/bar codes ready for us when you pick up. To remove an item or initiate a refund, log in to your account at coxfarms.com and locate the transaction under “Recent Transactions” to get started. If you have trouble, please contact reservations@coxfarms.com.

To initiate a refund, log in to your coxfarms.com account and find “Recent Purchases” on your dashboard. Click on the icon next to the transaction you would like refunded. The process may take up to 72 hours and it could take your financial institution additional time to post the refund. If you have questions or concerns, please email reservations@coxfarms.com.

Tickets for the self-driven hayride are only available online. If you arrive at the farm without a ticket, you may pull out of line to purchase your ticket on your phone at coxfarms.com. You do not need to print out your ticket; we can scan it from your device screen.

Sorry about that! The hayride has a limited capacity and we are restricting the number of tickets accordingly to avoid long lines or wait times. We recommend purchasing tickets well in advance to ensure availability. Additional tickets may be added online as the season goes on, depending on how it goes.

Ticket times are for a set 15-minute timeframe on a specific date. If you are within 15 minutes of your scheduled time, you can go ahead and redeem your ticket. If you arrive very early or very late, you may be asked to reschedule your visit by initiating a refund for your original ticket online and then purchasing a new one for the date and time you will actually attend. If there is no line when you arrive, you may be allowed to redeem your original ticket. If you are attending on an entirely different date, you will need to have your original ticket refunded and purchase a new ticket.

We accept Visa, Mastercard, and Discover credit cards online. For the Winter 2020 season, all hayride tickets, snacks, and market purchases must be made online using Visa, Mastercard, or Discover cards. We do not accept cash or in-person payment of any kind.

Visitors do not need to wear masks inside their vehicles. Mask usage is appreciated during closer interactions with employees when your windows are down, such as when we are scanning your ticket voucher or fulfilling your market order. Mask use is REQUIRED anytime you exit your vehicle, which should only be to use the portapotties or to take photos at our Service Area. You MUST wear a mask when you exit your vehicle in the Service Area; you may remove masks briefly when you are safely distanced and in place for your photo, and then your mask should be back in place before you leave the photo op.

Santa will be cruising around the hayride route on his favorite tractor every Monday and Friday during the Winter 2020 season. While you won’t be able to stop to visit or take pictures, he’s excited to see you and wave!

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Winter 2020 - Market FAQs

Cox Farms will have limited days/hours of operation for the winter season. Winter 2020 runs from November 27 through December 21, featuring a self-driven “hayride” and an online market with drive-through order pickup.

Our festival grounds, including giant slides, rope swings, and other play areas, are closed until Fall 2021. There are no areas open for visitors to walk around, play, or visit with animals.

Between November 27 and December 21, the market drive-through and the self-driven hayride are open 1-5 PM on Mondays and Fridays, and 9 AM-5 PM on Saturdays and Sundays. The last hayride admission of the day is 45 minutes before closing. Tickets are available online only and are subject to availability.

Place your Market order online anytime, and our Drive-Through Market is open for order pickup 1-5 PM Mondays and Fridays and 9 AM-5 PM Saturdays and Sundays, November 27-December 21.

Yes, we have your favorite seasonal treats available! Snacks like kettle corn, donuts, and cinnamon almonds can be purchased online and enjoyed during your hayride; just pick them up at our Ticketbooth on your way in! Our Drive-Through Market also offers kettle corn, donuts, almonds, apple cider, apple butter, and other seasonal goodies.

Yes, we have portable toilets available for visitors in several areas, including near the farm entrance on your way to the hayride, near the photo ops after the hayride, and in our market ordering lot. Please note that there are not sinks for handwashing, but we do have hand sanitizer available.

Visitors are permitted to exit their vehicles at our Service Area, which is located with the photo ops near the market drive-through and exit. This area will include portable toilets, hand sanitizer stations, and photo ops for a quick family selfie so that you’ll always remember this unique Cox Farms experience of 2020. Everything else- including the entire hayride process and picking up market orders- is done from the safety of your car.

You may bring pets as long as they remain inside the vehicle at all times. Pets should be safely restrained so they cannot escape through open windows or during the market loading process.

You do not need to present a paper copy of your ticket, receipt, or voucher. You will need to display the ticket bar code for us to scan, and we will need your order number at the market drive-through, so please have these ready for us on your device screen.

Adjustments to your order must be handled online. To add an item, simply complete a new transaction, and be sure to have both receipts/bar codes ready for us when you pick up. To remove an item or initiate a refund, log in to your account at coxfarms.com and locate the transaction under “Recent Transactions” to get started. If you have trouble, please contact reservations@coxfarms.com.

To initiate a refund, log in to your coxfarms.com account and find “Recent Purchases” on your dashboard. Click on the icon next to the transaction you would like refunded. The process may take up to 72 hours and it could take your financial institution additional time to post the refund. If you have questions or concerns, please email reservations@coxfarms.com.

We do not offer delivery. Shipping is available on merchandise products only (t-shirts, hoodies, magnets, etc.). All other items must be purchased online and picked up at our Drive-Through Market.

Yes! We have a great selection of t-shirts, hoodies, magnets, and more, all available for online purchase here. ALL merchandise orders will be shipped directly to you; these items cannot be picked up in-person.

Our offerings are very limited this year. In order to make our drive-through market function, we had to drastically reduce the selection we offer. We look forward to resuming our normal market offerings with a much broader selection in 2021.

Our Winter 2020 Drive-Through Market will be open November 27-December 21. Online orders can be picked up 1-5 PM on Mondays and Fridays, or 9 AM-5 PM Saturdays and Sundays. The market is closed Tuesday through Thursday.

Our Winter Market offerings include all the essentials, but it is a very streamlined list compared to our usual selection. We have Fraser fir Christmas trees, tree accessories, wreaths, apple cider, kettle corn, cider donuts, cinnamon roasted almonds, and apple butter. You can find more information on our Winter 2020 market here.

Sorry, for Winter 2020, our market products are exclusively available for online purchase and drive-through pickup. We do not have a market for in-person shopping this year. This includes Christmas trees; all trees will be already prepped and baled, so you will not be able to select your own tree.

As you approach the Drive-Through Market pickup area, there is an area where you can pull off to complete your order. Once your purchase is complete, proceed to the Drive-Through Market line and have your order number ready for us.

Immediately! If you place your order when the market is open, then you can proceed to the Drive-Through Market pickup area as soon as your transaction is complete and you have your receipt and order number. We will pull your order for you upon your arrival. You can place your order in advance, but it is not necessary. Your order will be available for pickup through the end of the season (December 21).

Between November 27 and December 21, our Market Drive-Through is open for order pickup 1 p.m. to 5 p.m. Mondays and Fridays, and 9 a.m. to 5 p.m. Saturdays and Sundays. The farm (including drive-through) is closed Tuesday through Thursday.

We accept Visa, Mastercard, and Discover credit cards online. For the Winter 2020 season, all hayride tickets, snacks, and market purchases must be made online using Visa, Mastercard, or Discover cards. We do not accept cash or in-person payment of any kind.

Visitors do not need to wear masks inside their vehicles. Mask usage is appreciated during closer interactions with employees when your windows are down, such as when we are scanning your ticket voucher or fulfilling your market order. Mask use is REQUIRED anytime you exit your vehicle, which should only be to use the portapotties or to take photos at our Service Area. You MUST wear a mask when you exit your vehicle in the Service Area; you may remove masks briefly when you are safely distanced and in place for your photo, and then your mask should be back in place before you leave the photo op.

To keep everyone safe, we have made the difficult decision not to open the Corner Market this winter. We are sad and disappointed that we cannot safely offer you the magical winter wonderland Christmas experience this season, but we are excited about our safer Winter 2020 offerings. We will still have our beautiful Christmas trees, wreaths, and holiday treats for you… as well as our popular self-driven hayride, now with a dash of Christmas cheer! Our Christmas season will be November 27 through December 21, 1-5 PM Mondays and Fridays and 9 AM-5 PM Saturdays and Sundays (closed Tuesday through Thursday).

You can find more information about our Winter 2020 offerings here.

First, you purchase your tree online. All trees are premium Fraser firs, and you will select the height range: 5-6′, 6-7′, 7-8′, or 8-9′. You may also have the option of selecting “Premium” or “Basic” grade within your chosen height range. While all of our trees are technically premium-grade, any trees that do not meet our extremely high standards in terms of shape, fullness, etc. will be sold as “Basic.” Complete your purchase and have your order number handy when you come to the Market Drive-Through to pick up. Your tree purchase includes a FREE ticket for our self-driven hayride!

If you’re doing the hayride or taking photos at our Photo Ops area, please do these activities first, before heading to the Market Drive-Through. When you arrive at the market area, we will pull up your order, gather and load your items, and then send you to the tree-loading station. From there, we will load up your tree and tie it down for you. For safety reasons, all trees will be sold sight-unseen this year, meaning that you will not be able to browse or select your tree. All trees have already been inspected, trimmed up, shaken out, baled, and given a “fresh cut” so they will drink water and stay fresh all season long.

You will remain safe and warm inside your vehicle during this entire process. If you have a functional roof rack (or truck bed), we are able to secure your tree to your vehicle while you stay inside, with windows up, to maintain a safe barrier between you and our employees. If you do not have a functional roof rack (if you have only rails, or nothing), we may need to briefly open your car doors and reach inside to secure your tree. We are not able to maintain distance during this process, but it will be very brief and our employees will be wearing effective KN-95 masks at all times.

For safety reasons, all trees are being sold sight-unseen this year, so you’ll select the height range and grade (premium or basic) when you purchase your tree online, and then when you arrive, the trees will already be prepped and ready for you to take home. Trees will be trimmed (to clean up scraggly lower branches and allow enough clearance for your tree stand), shaken (to remove old growth and debris), baled for easy transport, and given a fresh cut to ensure the tree drinks water and stays fresh all season. You will not have an opportunity to inspect or select your tree before you take it home.

We know this is a huge issue for many people. We accept that this could be a deal-breaker and some of our customers might go elsewhere for their tree this year. We can assure you that our trees are the same premium Fraser fir trees as past years, and we are inspecting and grading them ourselves to ensure that they meet our extremely high standards. As always, we guarantee you’ll be happy with everything you buy from Cox Farms, so if you get home and your tree is not acceptable, please contact us.

We do our best to maintain distancing at all times. Our system is set up to allow full operation with no close contact, but we do ask customers to wear masks when talking to employees with their windows down. There is one exception to our enforcement of distancing rules, which applies to tree-loading on vehicles without a functional roof rack. If you are purchasing a tree and your vehicle has no roof rack or only has rails, we may need to briefly open your car doors and reach inside to secure your tree. We are not able to maintain distance during this process, but it will be very brief and our employees will be wearing effective KN-95 masks at all times.

For 2020, we are carrying only Fraser firs. We will not have any Douglas, Concolor, Noble, or other tree varieties this year.

We will have 5-6′, 6-7′, 7-8′, and 8-9′ Fraser firs, as well as small (under 3′) “tabletop” trees.

All trees are premium-grade, freshly cut live fir trees. We do not have any cut-your-own or “balled & burlapped” trees.

Thanks for asking! You can find tree care information here.

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Online Merchandise Store FAQs

We accept returns within 60 days for any reason.

Returned items must be in original condition.

If returning item by mail, please use the same shipping box in which the item arrived, if possible.

Refunds will be issued back to the original payment method.

Yes! Items purchased online can be returned at the farm during our posted hours of operation within 60 days of purchase. Please contact us for assistance; advance notice is required for exchanges.

No, there is no minimum amount to place an order. Order as much or as little as you’d like!

Magnets and gift cards ship for free. Admission tickets, Cox Dollars, and other visit add-ons are issued as vouchers to be claimed when you arrive, so there is no shipping cost for those items. For T-shirts, there is a flat shipping & handling fee of $5. This flat rate applies to your entire purchase, regardless of how many items are in your cart.

Your order will ship using our Standard shipping option. Orders normally ship within 3-5 business days. After the order ships, it may take up to 7-14 business days to arrive.

We’ll do our best! If you need your order fast, please email info@coxfarms.com to discuss your options.

If you wish to send items to different locations, you will need to place a separate order for each shipping address.

You have 24 hours to change an address. Once an order has been processed, we can no longer change the address.

If your item is damaged in transit, please contact Cox Farms at (703) 830-4121 or email info@coxfarms.com, and we will assist you with a return or replacement. Please see our Return Policy for more information.

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