I purchased tickets online but my plans have changed. Is my ticket still valid? Can I upgrade?

If you purchased online tickets and your plans have changed, we’ve got you covered! Depending on the type of ticket you purchased, your ticket may still be valid. If not, you can either upgrade your tickets or return them and purchase new tickets. See below to determine whether your ticket will be valid when you plan to visit.

If your existing tickets are not valid for the day you plan to visit, you can return your tickets to purchase a different ticket type. You can do this online in advance OR in person when you arrive at the farm. (Please note: You will need to visit the Customer Service Booth, not the E-Tickets Express line, to upgrade your tickets at the farm. If you wish to use the E-Tickets Express line, you will need to request the refund online and purchase new tickets before your visit.)

Note: Fields of Fear Deluxe tickets are valid only on the date listed; Fear Basic tickets can be used any night of the season, but Fear Deluxe tickets must be refunded and repurchased if you decide to come on a different night.

Fall Festival Discount admission tickets are valid only on Discount dates as identified on the Ticketbooth Calendar. If you purchased Discount tickets and plan to visit on a day that is not a Discount date, you can resolve the issue online in advance or at the farm on the day of your visit. To handle this online, log in to your accountto request a refund for the old tickets and then purchase new tickets. To upgrade at the farm, simply bring your existing ticket vouchers to the Customer Service Booth when you arrive, and we will process the upgrade for you; you’ll just pay the difference between the $7 Discount rate and the admission price for the day you visit.

Value admission tickets are valid on Value dates and Discount dates. If you plan to visit on a day that is not a Value date, you can return the tickets and purchase new tickets online, or you can upgrade your tickets at the Customer Service Booth when you arrive; you’ll just pay the difference between the $11 Value rate and the admission price for the day you visit.

Regular admission tickets are valid any day of the Fall Festival season EXCEPT Peak dates. If you purchased Regular admission tickets and now plan to visit on a Peak day, you may use your Regular admission tickets as a $15 voucher and upgrade by paying the difference at the Customer Service Booth when you arrive.

Peak admission tickets are valid any day of the Fall Festival season. If you purchased Peak admission tickets and now plan to visit on a non-Peak day, you may use your existing tickets, or you may request a refund for your old tickets and purchase new tickets. This process can be completed online or at the Customer Service Booth when you arrive.

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