Winter 2020 - Market FAQs

My Christmas tree trunk has a huge crack in it! What’s wrong with it?

That crack, known as a “split trunk,” is nothing to worry about. Split trunks are more common this year as a result of a very wet fall season and a warmer post-harvest period. The good news is that the split has no impact on your tree quality or longevity! As long as your tree gets […]

How should I care for my Christmas tree?

Thanks for asking! You can find tree care information here.

What forms of payment are accepted? Which credit cards do you take?

We accept Visa, Mastercard, and Discover credit cards online. For the Winter 2020 season, all hayride tickets, snacks, and market purchases must be made online using Visa, Mastercard, or Discover cards. We do not accept cash or in-person payment of any kind.

Are there bathrooms?

Yes, we have portable toilets available for visitors in several areas, including near the farm entrance on your way to the hayride, near the photo ops after the hayride, and in our market ordering lot. Please note that there are not sinks for handwashing, but we do have hand sanitizer available.

Is there ANYWHERE we can get out of our car?

Visitors are permitted to exit their vehicles at our Service Area, which is located with the photo ops near the market drive-through and exit. This area will include portable toilets, hand sanitizer stations, and photo ops for a quick family selfie so that you’ll always remember this unique Cox Farms experience of 2020. Everything else- […]

I purchased a ticket or market item online but changed my mind. How do I get a refund?

To initiate a refund, log in to your coxfarms.com account and find “Recent Purchases” on your dashboard. Click on the icon next to the transaction you would like refunded. The process may take up to 72 hours and it could take your financial institution additional time to post the refund. If you have questions or […]

What is for sale at the market?

Our Winter 2020 Drive-Through Market will be open November 27-December 21. Online orders can be picked up 1-5 PM on Mondays and Fridays, or 9 AM-5 PM Saturdays and Sundays. The market is closed Tuesday through Thursday. Our Winter Market offerings include all the essentials, but it is a very streamlined list compared to our […]

Can I get out and browse/shop in person?

Sorry, for Winter 2020, our market products are exclusively available for online purchase and drive-through pickup. We do not have a market for in-person shopping this year. This includes Christmas trees; all trees will be already prepped and baled, so you will not be able to select your own tree.

What if I’m already at the farm but I have not placed an order yet?

As you approach the Drive-Through Market pickup area, there is an area where you can pull off to complete your order. Once your purchase is complete, proceed to the Drive-Through Market line and have your order number ready for us.

What if I change my mind about an order/item?

Adjustments to your order must be handled online. To add an item, simply complete a new transaction, and be sure to have both receipts/bar codes ready for us when you pick up. To remove an item or initiate a refund, log in to your account at coxfarms.com and locate the transaction under “Recent Transactions” to […]