Winter 2020 - Hayride FAQs

What forms of payment are accepted? Which credit cards do you take?

We accept Visa, Mastercard, and Discover credit cards online. For the Winter 2020 season, all hayride tickets, snacks, and market purchases must be made online using Visa, Mastercard, or Discover cards. We do not accept cash or in-person payment of any kind.

I purchased a ticket or market item online but changed my mind. How do I get a refund?

To initiate a refund, log in to your coxfarms.com account and find “Recent Purchases” on your dashboard. Click on the icon next to the transaction you would like refunded. The process may take up to 72 hours and it could take your financial institution additional time to post the refund. If you have questions or […]

What if I change my mind about an order/item?

Adjustments to your order must be handled online. To add an item, simply complete a new transaction, and be sure to have both receipts/bar codes ready for us when you pick up. To remove an item or initiate a refund, log in to your account at coxfarms.com and locate the transaction under “Recent Transactions” to […]

Is the hayride route paved?

The route is not paved; it is primarily gravel and very hard-packed dirt.

Will we be driving the same exact route of the normal Fall Festival hayride? Will it be the same as the traditional hayride?

The route will not be exactly the same as a normal Fall Festival hayride. Specifically, you will skip Snake Lake by opting for the “Easy Way” instead of the “Hard Way” (because SOMETHING’S gotta be easy in 2020!), you will not drive through the giant mud pit where the tractor traditionally gets stuck, and directions […]

Can we play music in the car? Are there sound effects on the hayride?

You may play music in your car as long as the volume is low enough to avoid disturbing other visitors, but keep in mind that you’ll probably miss our hayride sound effects if you’re playing music. To optimize your hayride experience, we recommend you immerse yourself by putting the windows down at least a little, […]

Are there bathrooms?

Yes, we have portable toilets available for visitors in several areas, including near the farm entrance on your way to the hayride, near the photo ops after the hayride, and in our market ordering lot. Please note that there are not sinks for handwashing, but we do have hand sanitizer available.

Is there ANYWHERE we can get out of our car?

Visitors are permitted to exit their vehicles at our Service Area, which is located with the photo ops near the market drive-through and exit. This area will include portable toilets, hand sanitizer stations, and photo ops for a quick family selfie so that you’ll always remember this unique Cox Farms experience of 2020. Everything else- […]