Winter 2020 - FAQs

My Christmas tree trunk has a huge crack in it! What’s wrong with it?

That crack, known as a “split trunk,” is nothing to worry about. Split trunks are more common this year as a result of a very wet fall season and a warmer post-harvest period. The good news is that the split has no impact on your tree quality or longevity! As long as your tree gets […]

What forms of payment are accepted? Which credit cards do you take?

We accept Visa, Mastercard, and Discover credit cards online. For the Winter 2020 season, all hayride tickets, snacks, and market purchases must be made online using Visa, Mastercard, or Discover cards. We do not accept cash or in-person payment of any kind.

Are there bathrooms?

Yes, we have portable toilets available for visitors in several areas, including near the farm entrance on your way to the hayride, near the photo ops after the hayride, and in our market ordering lot. Please note that there are not sinks for handwashing, but we do have hand sanitizer available.

Is there ANYWHERE we can get out of our car?

Visitors are permitted to exit their vehicles at our Service Area, which is located with the photo ops near the market drive-through and exit. This area will include portable toilets, hand sanitizer stations, and photo ops for a quick family selfie so that you’ll always remember this unique Cox Farms experience of 2020. Everything else- […]

I purchased a ticket or market item online but changed my mind. How do I get a refund?

To initiate a refund, log in to your coxfarms.com account and find “Recent Purchases” on your dashboard. Click on the icon next to the transaction you would like refunded. The process may take up to 72 hours and it could take your financial institution additional time to post the refund. If you have questions or […]

Are you hiring?

Sorry, we are not hiring any new employees for 2020. In addition to our year-round, full-time crew, we are employing several returning Cox Farmers who have worked previous fall seasons at the farm. Overall, our staff is drastically reduced this year since we are not operating our Fall Festival or Fields of Fear events, so […]

What if I change my mind about an order/item?

Adjustments to your order must be handled online. To add an item, simply complete a new transaction, and be sure to have both receipts/bar codes ready for us when you pick up. To remove an item or initiate a refund, log in to your account at coxfarms.com and locate the transaction under “Recent Transactions” to […]